1. General
Q: What is Beamr Cloud?
A: Beamr Cloud is a SaaS platform for video transformation, optimization, and enrichment. It allows you to reduce file size without quality loss, transcode between formats, package for streaming, and add AI-powered video features — all in the cloud.
Q: Which browsers are supported?
A: Beamr Cloud supports the latest versions of Chrome, Edge, and Firefox. Safari is partially supported; Internet Explorer is not supported.
Q: Does Beamr Cloud store my videos permanently?
A: No. Beamr Cloud processes your videos and writes the results to your designated output storage. Input and output files remain in your own storage; Beamr Cloud does not keep permanent copies.
2. Getting Started
Q: How do I sign up?
A: Visit beamr.com and click Sign Up. You’ll need to verify your email before logging in.
Q: Can I test Beamr Cloud before committing?
A: Yes, we offer a free trial with limited processing minutes so you can evaluate the platform.
Q: How do I connect my storage?
A: Go to Settings → Storage Integration, choose AWS S3 or OCI, and follow the step-by-step connection guide.
3. Features & Processing
Q: What is CABR optimization?
A: CABR (Content-Adaptive Bitrate) is Beamr’s patented technology that dynamically adjusts encoding to reduce file size while preserving perceptual quality.
Q: What video formats are supported?
A: Input: H.264/AVC, H.265/HEVC, AV1, and mezzanine formats such as ProRes, MXF, DNxHD.
Output: H.264/AVC, H.265/HEVC, AV1, plus HLS/DASH packaging.
Q: Can I package for both HLS and DASH in the same workflow?
A: Yes. Beamr Cloud supports generating both HLS and DASH outputs from a single workflow.
Q: Can I generate AI enrichments like captions or face detection?
A: Yes. You can enable optional AI features like captions, transcription, thumbnail generation, face detection, and contextual video indexing.
4. Storage & Integrations
Q: Which storage services are supported?
A: AWS S3, Oracle Cloud Object Storage (OCI). S3-compatible services like Wasabi may also work with custom configuration.
Q: Can I use Beamr Cloud with my existing CDN?
A: Yes. We support URL rewrite rules and integration workflows for popular CDNs.
Q: Do you support live monitoring?
A: Yes. When enabled, Beamr Cloud automatically detects new files in your input bucket and starts processing them.
5. Billing & Accounts
Q: How am I billed?
A: Beamr Cloud uses a pay-per-minute model for processed video, with separate pricing for advanced AI features.
Q: Can I share my account with my team?
A: Yes. You can invite team members under your organization and assign permissions.
Q: Do you offer enterprise pricing?
A: Yes. Contact our sales team for volume-based or enterprise agreements.
6. Troubleshooting
Q: My workflow failed — what should I do?
A: Check the Jobs page for error details. Common issues include unsupported input formats or storage permission errors.
Q: My processed video is missing audio/video tracks. Why?
A: Ensure your input file meets the supported format requirements and that you selected “Include all tracks” when creating your workflow.
Q: Processing is taking longer than expected — why?
A: Possible causes include large file size, high resolution, or processing in a different region than your storage.
7. Security & Privacy
Q: How does Beamr Cloud handle my data?
A: We process files in-memory and in temporary storage only. All connections use encryption in transit and at rest.
Q: Can I limit where my videos are processed geographically?
A: Yes. You can select the processing region when connecting your storage.